Refund Policy

REFUNDS & REPLACEMENTS

We’re confident you’ll love Earthly mushroom gummies. Order our gummies, and if you don’t like it, notify our team within 60 days, telling us why it wasn’t a fit for you, and we’ll get you a refund. We just ask that you try it out for at least two weeks to give it a fair shot.

Any claims for misprinted/damaged/defective items must be submitted within 60 days of receiving the product:

  • For packages lost in transit, all claims must be submitted no later than 60 days after the estimated delivery date. 

  • Claims deemed an error on our part are covered at our expense and are either replaced or fully refunded.

If you or you notice an issue with the product or anything in the order that seems to be out of place, contact our customer support team and send a photograph along with a brief explanation of the problem. We will review the issue and notify you of the approval or rejection of a replacement/refund. If your claim gets approved, and you require a replacement, we will have a new order shipped to you within 3 business days. If you request a refund, a credit will be automatically applied to your credit card or original payment method within a few work days.

 

REPLACEMENT/REFUND EXEMPTIONS

Earthly will not grant a refund, credit your account, or replace a produced product in case of:

  • Wrong Address – If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

  • Unclaimed – Shipments that go unclaimed are returned to our facility, and you will be liable for the cost of a reshipment.

  • Rejected by Customs - If a package is returned due to customs rejection, Earthly will not issue a refund. It is the responsibility of the store owner to research import regulations for each country they are selling their products, and for the receiver to pay any necessary customs fees.

LATE OR MISSING REFUNDS

It may take some time before your refund is officially posted. Next, contact your bank - there is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please get in touch with our customer support team for assistance.

 

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.